ETM Executive TransferMadrid
Contact and bookings
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Contact and bookings

Tell us the journey and you get the fixed rate the same day. If it is for today or early tomorrow, WhatsApp is faster than the form.

Contact

Book or request a quotation

Tell us the journey and you get the fixed rate the same day. If it is for today or early tomorrow, WhatsApp is faster than the form.

FAQ

Frequently asked questions

What executive assistants ask us before opening an account.

How much does a transfer from Madrid-Barajas airport to the city centre cost?

Every transfer is quoted at a fixed price based on the vehicle, the time of day and the number of passengers, and includes tolls, parking, complimentary waiting time and the meet and greet at arrivals. Send us the route and you get the rate the same day, with nothing added afterwards.

How far in advance should I book a private chauffeur?

Twenty-four hours is usual, which is what it takes to assign the right car and the right driver. For same-day service, WhatsApp is fastest: if there is availability, the booking is confirmed within minutes.

Do the chauffeurs speak English?

Yes. Every driver assigned to executive service speaks Spanish and English. With notice we can assign chauffeurs who also speak German or French.

What happens if my flight is delayed or lands early?

We track your flight number live and adjust the pick-up time automatically at no extra cost. Complimentary waiting time is sixty minutes on international flights and forty-five on domestic ones.

Do you invoice the company directly?

Yes, with the company's tax number, VAT itemised and whatever cost-centre reference you give us. Corporate accounts receive a single monthly invoice detailing every journey.

Do you provide the close protection service yourselves?

The personal protection element is provided by a security company registered in Spain's National Private Security Register, with officers licensed by the Ministry of the Interior and the assignment authorised by the National Police. ETM provides the vehicle, the driver and the coordination, and gives you one point of contact and one quotation.

Do you operate outside Madrid?

Yes. We run intercity transfers throughout mainland Spain and to Portugal, and provide on-site service during multi-day stays.

Can an executive assistant book and manage the journeys?

That is the most common case. We open a corporate account, the booking takes a single message, and the confirmation arrives with the licence plate and the chauffeur's name and number so it can be forwarded straight to the executive.